Partner Account Closure

To ensure the security of business assets, store account closure must be initiated by the Store Admin within the Flevario Partner application.

Warning: This terminates your partnership

Closing your Partner Account will immediately hide your venue from the Flevario Client App and prevent any further QR code redemptions.

*Note: Pending payouts will be processed in the final billing cycle. In compliance with Romanian fiscal law, all invoices, payout records, and transaction logs must be retained for 10 years. Staff login data is anonymized immediately.

How to close your store account

  1. 1

    Log in as Admin

    Open the Flevario Partner App. Ensure you are logged in with the Owner/Manager account.

  2. 2

    Store Settings

    Navigate to the "Business Profile" tab and scroll to the bottom.

  3. 3

    Initiate Closure

    Tap the "Close Store Account" or "Delete Business Profile" button.

  4. 4

    Final Confirmation

    You may be asked to confirm that all outstanding orders are completed. Once confirmed, the account is deactivated.

Need to remove a Staff Member?

You do not need to delete the whole account to remove an employee. Go to Settings > Staff Management to remove specific user access.

Having trouble closing the account?

If you have issues with pending payouts or device unbinding, please contact Partner Support.

Contact Partner Support

This page is provided in compliance with Google Play and App Store data safety policies for business applications.